Is your site secure?
Yes. Our site is secured by GeoTrust data encryption (https://) and all credit card payments are processed via Stripe or Paypal’s secure network. We never see or store your credit card details to ensure your financial information is kept private.
How can I pay?
You can pay by Visa, MasterCard, Amex or with your Paypal account. We do not except cheques, money orders or bank transfers.
Can I pay by Paypal?
Yes. You have the option during checkout to pay with your Paypal account.
Does prices include GST?
Yes. All prices displayed on our website are in $NZD and include 15% GST.
How do I place my order?
Simply view our range of Ergohuman chairs and click ‘Add to Cart’. You can then proceed to checkout to complete your delivery and payment details. You will instantly receive a confirmation email once your order has been submitted.
How much is delivery?
Delivery will calculated based on your postcode. The Ergohuman chair is heavy and requires a specialised delivery service. We are unable to offer a flat fee for all customers. You can check the delivery fee by adding an item to your cart and entering your postcode in the shipping calculator.
How long does delivery take?
Orders are normally despatched within 1 working day of receiving your order. Normal delivery times apply from our Auckland warehouse and vary from 2 days to 8 days depending upon the destination.
Do you offer pick up?
Unfortunately due to the size and weight of The box, we do offer a collection service.
Do you deliver to PO BOXES?
Unfortunately the box is too large to be accepted at Post Office Boxes.
Do you deliver to Parcel Lockers?
Unfortunately the carton is too large to be delivered to Parcel Lockers.
Do you deliver outside of New Zealand?
No. Sorry we do not deliver outside of New Zealand. For Australia please visit our Australian site at www.ergohuman.com.au
What is the Standard Warranty?
All chairs purchased directly from our website are covered by our 3 Year Standard Warranty. The Warranty covers all working parts for defects (excluding castor wheels & gas lift) for a total of 3 years from date of purchase. The Warranty does not cover wear and tear. Any shipping costs incurred to send us Warranty items are not covered, however the return of items deemed faulty and repaired or replaced under Warranty, will be shipped free of charge. By purchasing directly from our website you will have direct access to our dedicated Warranty Department Team to ensure warranty claims are processed quickly. The product comes with guarantees provided under Consumer Law. You are entitled to a replacement or refund for a major failure of the product and compensation for any other reasonable foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
What is the 5 Year Extended Warranty?
You have the option to extend standard warranty cover for an additional 2 years bringing total warranty period to 5 years in total. Extended warranty cover is an additional $95.
How do I make a warranty repair?
Ergohuman Australia is here to handle all your warranty repairs. We have a dedicated warranty support team that will assist you with any warranty work that needs to be undertaken. Simply complete our warranty claim form and our team will contact you with further instructions.
What is the 60 day money back guarantee?
We offer our customers (original purchaser) a no risk 60 day return policy. If you are not completely happy with your purchase, simply return your chair for a full refund on the purchase price of the Chair, no questions asked. Please note that the chair must be returned in its original packaging and be free of any damage or wear and tear. The refund is for the Chair only and does not include delivery or return freight.